--- title: EVA App (EVA Plus) - Reset EVA User account password description: EVA App --- [Skip to content](https://kb.ligermedical.com/eva-plus-eva-app-reset-eva-user-account-password#main-content) English Show submenu for translations [More support](https://kb.ligermedical.com/kb-tickets/new?hsLang=en) [![horiz-onwhite-noslogan (1)](https://kb.ligermedical.com/hs-fs/hubfs/horiz-onwhite-noslogan%20(1).png?width=500&height=131&name=horiz-onwhite-noslogan%20(1).png)](https://ligermedical.com/) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://kb.ligermedical.com/kb-tickets/new) - [Contact us](mailto:support@mobileodt.com) [Contact us](mailto:support@mobileodt.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Liger Medical Help Center](https://kb.ligermedical.com/?hsLang=en) 2. [EVA App (Plus)](https://kb.ligermedical.com/eva-app-plus?hsLang=en) # EVA App (EVA Plus) - Reset EVA User account password ## How to reset my password from the EVA Device ### Reset password from the lock PIN login page A User’s EVA account password can be reset through the lock PIN login page. Tap on **FORGOT PIN? LOGIN WITH PASSWORD** **![rtaImage (9)](https://kb.ligermedical.com/hs-fs/hubfs/Knowledge%20Base/rtaImage%20(9).jpeg?width=212&height=377&name=rtaImage%20(9).jpeg)** **Tap on Reset Password**  ![rtaImage (11)](https://kb.ligermedical.com/hs-fs/hubfs/Knowledge%20Base/rtaImage%20(11).jpeg?width=221&height=393&name=rtaImage%20(11).jpeg)   Enter your email associated with your EVA user Account and tap on Next.  ![Screenshot\_20240409-183035](https://kb.ligermedical.com/hs-fs/hubfs/Knowledge%20Base/Screenshot_20240409-183035.png?width=242&height=431&name=Screenshot_20240409-183035.png)   A temporary password was sent to the email associated with your EVA user account. Tap on Next.   ![rtaImage (12)](https://kb.ligermedical.com/hs-fs/hubfs/Knowledge%20Base/rtaImage%20(12).jpeg?width=255&height=453&name=rtaImage%20(12).jpeg) In your mailbox open 'Reset Password' email. Your temporary password will be found there.   ![rtaImage (13)](https://kb.ligermedical.com/hs-fs/hubfs/Knowledge%20Base/rtaImage%20(13).jpeg?width=491&height=189&name=rtaImage%20(13).jpeg)   Enter the temporary password received in your email, enter new password and repeat password. Tap on 'Next'  ![rtaImage (14)](https://kb.ligermedical.com/hs-fs/hubfs/Knowledge%20Base/rtaImage%20(14).jpeg?width=233&height=414&name=rtaImage%20(14).jpeg)               ![rtaImage (15)](https://kb.ligermedical.com/hs-fs/hubfs/Knowledge%20Base/rtaImage%20(15).jpeg?width=240&height=427&name=rtaImage%20(15).jpeg)   Password updated successfully message appears ![rtaImage (16)](https://kb.ligermedical.com/hs-fs/hubfs/Knowledge%20Base/rtaImage%20(16).jpeg?width=267&height=475&name=rtaImage%20(16).jpeg)   Create 6 digit secure PIN. The PIN will give you secure access to this particular EVA device. tap on ‘Save PIN’.   ![rtaImage (17)](https://kb.ligermedical.com/hs-fs/hubfs/Knowledge%20Base/rtaImage%20(17).jpeg?width=272&height=484&name=rtaImage%20(17).jpeg)       ![rtaImage (18)](https://kb.ligermedical.com/hs-fs/hubfs/Knowledge%20Base/rtaImage%20(18).jpeg?width=276&height=491&name=rtaImage%20(18).jpeg)   Setup complete message appears. You are redirected to the Start exam page.   #### ![rtaImage (19)](https://kb.ligermedical.com/hs-fs/hubfs/Knowledge%20Base/rtaImage%20(19).jpeg?width=273&height=485&name=rtaImage%20(19).jpeg)      ![rtaImage (20)](https://kb.ligermedical.com/hs-fs/hubfs/Knowledge%20Base/rtaImage%20(20).jpeg?width=272&height=484&name=rtaImage%20(20).jpeg) #### Reset password through initial log in menu A User’s EVA account password can be reset through initial log in menu. On the 'Welcome to the EVA System' tap on the Log in. ![rtaImage (21)](https://kb.ligermedical.com/hs-fs/hubfs/Knowledge%20Base/rtaImage%20(21).jpeg?width=285&height=507&name=rtaImage%20(21).jpeg) Tap on ‘Reset password’. ![rtaImage (22)](https://kb.ligermedical.com/hs-fs/hubfs/Knowledge%20Base/rtaImage%20(22).jpeg?width=277&height=493&name=rtaImage%20(22).jpeg) Enter your email address associated with your EVA account and tap on ‘Next’. ![rtaImage (23)](https://kb.ligermedical.com/hs-fs/hubfs/Knowledge%20Base/rtaImage%20(23).jpeg?width=240&height=376&name=rtaImage%20(23).jpeg) A temporary password will be sent to the email (in this example, [fzsf@gmail.com](mailto:fzsf@gmail.com)). Tap on ‘Next’. ![rtaImage (24)](https://kb.ligermedical.com/hs-fs/hubfs/Knowledge%20Base/rtaImage%20(24).jpeg?width=240&height=426&name=rtaImage%20(24).jpeg) Enter the temporary password in the dedicated field. Enter a new password in the dedicated field. The password requires a minimum of eight characters including a capital letter, a lowercase letter, and one number and one special character. 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