--- title: Troubleshooting - EVA Plus - Factory Reset - Liger MDM Enrollment description: EVA Plus --- [Skip to content](https://kb.ligermedical.com/eva-plus-factory-reset-liger-mdm-enrollment#main-content) English Show submenu for translations [More support](https://kb.ligermedical.com/kb-tickets/new?hsLang=en) [![horiz-onwhite-noslogan (1)](https://kb.ligermedical.com/hs-fs/hubfs/horiz-onwhite-noslogan%20(1).png?width=500&height=131&name=horiz-onwhite-noslogan%20(1).png)](https://ligermedical.com/) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://kb.ligermedical.com/kb-tickets/new) - [Contact us](mailto:support@mobileodt.com) [Contact us](mailto:support@mobileodt.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Liger Medical Help Center](https://kb.ligermedical.com/?hsLang=en) 2. [Troubleshooting](https://kb.ligermedical.com/troubleshooting?hsLang=en) # Troubleshooting - EVA Plus - Factory Reset - Liger MDM Enrollment ## EVA Plus - Factory Reset - Liger MDM Enrollment In **version 4.3 of the EVA App, we are introducing an important update that affects EVA 3 Plus devices**. These devices are transitioning to our own mobile device management system, **Liger MDM**, through a guided, step-by-step process within the EVA App. **If the migration fails before the installation is complete, a manual factory reset will be required.** In this article, you will learn how to manually factory reset the EVA Plus device and reinstall it using Liger MDM. **Caution**: All data on the device will be lost including exams data, images, videos and user data. To **avoid data loss**, ensure that, EVA App is not installed or all your users exams has been synced or exported before updating. **See a quick steps video:**    ### **Factory Reset** --- #### **Step 1** - Open phone **Settings** - Tap on **General management** - Tap on **Reset** - Tap on **Factory data reset** - Tap on **RESET** - Tap on **‘DELETE ALL’** ![Screenshot\_20240421-165324](https://kb.ligermedical.com/hs-fs/hubfs/Knowledge%20Base/KB%20EVA%20Plus/EVA%20Plus%20Settings/Screenshot_20240421-165324.png?width=225&height=400&name=Screenshot_20240421-165324.png).   ![image-png-1](https://kb.ligermedical.com/hs-fs/hubfs/Knowledge%20Base/KB%20EVA%20Plus/EVA%20Plus%20Settings/image-png-1.png?width=226&height=400&name=image-png-1.png) ![Screenshot\_20250518-164509\_Settings-1](https://kb.ligermedical.com/hs-fs/hubfs/Knowledge%20Base/KB%20EVA%20Plus/EVA%20Plus%20Settings/Screenshot_20250518-164509_Settings-1.jpg?width=225&height=400&name=Screenshot_20250518-164509_Settings-1.jpg)   ![Screenshot\_20250518-164512\_Settings-1](https://kb.ligermedical.com/hs-fs/hubfs/Knowledge%20Base/KB%20EVA%20Plus/EVA%20Plus%20Settings/Screenshot_20250518-164512_Settings-1.jpg?width=225&height=400&name=Screenshot_20250518-164512_Settings-1.jpg)    ![reset 2-2](https://kb.ligermedical.com/hs-fs/hubfs/Knowledge%20Base/KB%20EVA%20Plus/EVA%20Plus%20Settings/reset%202-2.png?width=226&height=400&name=reset%202-2.png)  ![delete all](https://kb.ligermedical.com/hs-fs/hubfs/Knowledge%20Base/KB%20EVA%20Plus/EVA%20Plus%20Settings/delete%20all.png?width=225&height=400&name=delete%20all.png) --- #### **Step 2** The device will reboot and erasing ![erasing](https://kb.ligermedical.com/hs-fs/hubfs/Knowledge%20Base/KB%20EVA%20Plus/EVA%20Plus%20Settings/erasing.jpg?width=225&height=449&name=erasing.jpg) --- #### **Step 3** The following screen will be shown after the device has rebooted. The language may have changed. Please select a preferred language. **Important: Do not press the blue arrow.** ![](https://eva.staging.mobileodt.com/mdm-migration-instructions/assets/change_language.png) --- ### **MDM Enrollment** #### **Step 4** Tap on the white part of the screen 9 times. A QR code scanner will appear. ![](https://eva.staging.mobileodt.com/mdm-migration-instructions/assets/tap.png) ![](https://eva.staging.mobileodt.com/mdm-migration-instructions/assets/scan.jpg) --- #### **Step 5** Scan the QR code shown below. ![provisioning October 14](https://kb.ligermedical.com/hs-fs/hubfs/Knowledge%20Base/KB%20Portal/provisioning%20October%2014.png?width=256&height=256&name=provisioning%20October%2014.png) --- #### **Step 6** Connect to a Wi-Fi network and tap next. ![](https://eva.staging.mobileodt.com/mdm-migration-instructions/assets/connect_wifi.jpg) --- #### **Step 7** Tap "Accept & continue". A loading screen will appear. ![](https://eva.staging.mobileodt.com/mdm-migration-instructions/assets/accept.jpg) ![](https://eva.staging.mobileodt.com/mdm-migration-instructions/assets/loading.jpg) --- #### **Step 8** After a few minutes, a legal screen will appear. Select the first two options and press next. An installation screen will appear. **Important: The installation screen may appear before you are able to press next. This is normal.** ![](https://eva.staging.mobileodt.com/mdm-migration-instructions/assets/agree.jpg) ![](https://eva.staging.mobileodt.com/mdm-migration-instructions/assets/liger_mdm.jpg) --- #### **Step 9** If installation is cancelled or an error occurs, you will need to restart installation. To restart installation, press refresh and then install update **Important: If this happens, you do not need to move on to the next step.** ![](https://eva.staging.mobileodt.com/mdm-migration-instructions/assets/refresh.jpg) ![](https://eva.staging.mobileodt.com/mdm-migration-instructions/assets/install.png) --- #### **Step 10** When installation is completed you will see "Provisioning complete". ![](https://eva.staging.mobileodt.com/mdm-migration-instructions/assets/done.jpg) - [Getting started](https://kb.ligermedical.com/getting-started?hsLang=en) - [Troubleshooting](https://kb.ligermedical.com/troubleshooting?hsLang=en) - [EVA Pro](https://kb.ligermedical.com/eva-pro?hsLang=en) - [EVA SafeView](https://kb.ligermedical.com/eva-safeview?hsLang=en) - [EVA App (Pro & SafeView)](https://kb.ligermedical.com/eva-app-pro-safeview?hsLang=en) - [EVA Portal](https://kb.ligermedical.com/eva-portal?hsLang=en) - [EVA Plus](https://kb.ligermedical.com/eva-plus?hsLang=en) - [EVA App (Plus)](https://kb.ligermedical.com/eva-app-plus?hsLang=en) - [Thermocoagulator](https://kb.ligermedical.com/thermocoagulator?hsLang=en) - [IRIS Thermocoagulator and Digital Colposcope](https://kb.ligermedical.com/iris-thermocoagulator-and-digital-colposcope?hsLang=en) [![horiz-onwhite-noslogan (2)](https://kb.ligermedical.com/hs-fs/hubfs/Knowledge%20Base/horiz-onwhite-noslogan%20(2).png?width=250&height=66&name=horiz-onwhite-noslogan%20(2).png "horiz-onwhite-noslogan (2)")](https://ligermedical.com/) 123 Waverly Pl., Boston, MA 02135 [mailto:support@ligermedical.com](mailto:support@ligermedical.com) Copyright © 2026, LigerMedical ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://stream.mux.com/JUMt1viHW7X2qYJCE5qyLc3WOPIxRPl9e5ZIf801hs1U/capped-1080p.mp4", "dateModified" : "2025-05-18T13:21:53.817Z", "duration" : "PT2M42S", "height" : 1080, "name" : "Reset_Factory_EVA_Plus_device_Enroll_Liger_MDM_1080p", "thumbnailUrl" : "https://45394163.fs1.hubspotusercontent-na1.net/hubfs/45394163/Knowledge%20Base/KB%20Videos/Reset_Factory_EVA_Plus_device_Enroll_Liger_MDM_1080p.mp4/medium.jpg", "uploadDate" : "2025-05-18T13:02:14.584Z", "width" : 1920 } ```